October 7, 2025 10-11 a.m. MDT
Please join us! ER is kicking off our Fall Webinar series with a training session on examining Utilization Management practices. Let us coach your team on reviewing UM policies and procedures, UM criteria, Prior Authorizations, Concurrent reviews, and Retrospective Reviews. This is a regulator only session with training provided by experienced examination staff. Please feel free to forward to all your state staff that may benefit from training. Continuing education will be awarded.
Please see our speakers Bios below.
Speakers Bios
Cynthia Fitzgerald, AIRC, ACS, AIAA, CICSR, ITP, CFE, CIE, CCP, PHAM, MCM, Director
Ms. Fitzgerald has over 20 years of experience in insurance regulatory compliance. Ms. Fitzgerald currently serves as a Director at ER. In this capacity she manages and oversees complex market conduct examinations. Her expertise in building efficient examinations, comprehensive data calls and detailed compliance projects is well demonstrated in successful deliverables and outcomes. As part of multi-state projects, Ms. Fitzgerald has facilitated meetings and created examination reports that were presented to the NAIC. Ms. Fitzgerald has served as the Vice President of the Insurance Regulatory Examiners Society (IRES), a member of the Executive Committee and the IRES Board of Directors where she led various committees and conducted presentations and webinars for regulatory experts. Ms. Fitzgerald has led trainings on Market Conduct, Mental Health Parity, the Affordable Care Act, and Pharmacy Benefit Management. Ms. Fitzgerald participates in both state and federal projects for ER. She has in-depth knowledge of the NAIC Market Regulation Handbook as well as state and federal examination legal requirements. She brings leadership, experience and creativity to ERs consulting services.
Denzel Moscova, MCM, Senior Examiner
Mr. Moscova has over 4 years of experience in insurance regulatory compliance. Mr. Moscova currently serves as a Senior Examiner for the Health Consulting Services Team at ER. Prior to joining ER, Mr. Moscova performed market conduct examinations, for health, across multiple state jurisdictions. His areas of focus consist of ACA regulation, claims review, utilization management, complaints and appeals, pharmacy, and QTL review. He is a lifelong athlete and coach who brings collaboration to any team by elevating personal performance for collective impact.