Market Conduct

Our team is passionate about market regulation and helping state regulators identify areas of concern. Each team member brings a specialized area of focus including extensive underwriting or rating expertise and claims handling experience. We are committed to providing exceptional market conduct examinations services to ensure consumer protection and regulatory compliance.

  • Market conduct analysis and examinations to identify potential consumer harm and regulatory violations for state insurance departments. 
  • Targeted and comprehensive examinations, single and multi-state examinations, market regulation program development, market regulation consultation, market analysis (including Level 1, Level 2, and Market Conduct Annual Statement (MCAS) reviews), and data analysis.
  • We specialize in examining all lines of business, including:
    • Private Passenger Automobile
    • Professional Liability
    • Homeowners
    • Health Insurance
    • Long Term Care
    • Commercial Automobile
    • Commercial Multiple Peril
    • Workers’ Compensation
    • Whole Life
    • Universal Life
    • Term Life
    • Annuities

Our professionals have earned the IRES Certified Insurance Examiner (CIE), Accredited Insurance Examiner (AIE), or Market Conduct Management (MCM) designations. Our team members bring a diverse range of expertise and experience, including former insurance company compliance attorneys, former National Association of Insurance Commissioner (NAIC) Market Regulation Staff, the NAIC’s first Market Analysis Manager, and former state regulators including Division Directors and Chief Market Conduct examiner.

DIVISION LEADERSHIP

Craig L. Leonard, CPCU, CCP, CIE, FLMI, ARC, AIAF, ARM

Director

Kelly Wylie, MCM, CPCU, ARM, SCLA, AIC-M

Manager